As told to Claire Suddath

I’ve been doing e-mail for more than 30 years. I get about 200 e-mails a day. I use Boomerang, a plug-in for Gmail that lets me schedule an e-mail to be returned to my in-box when I have time to act on it. I delete it if I know I’ll never need to refer to it. Otherwise, I’ll archive it. I have 54,217 e-mails stored right now. There’s no better feeling than having an empty in-box. — Patrick is a former vice president for Internet technology at IBM.


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